Customer Care

It is the policy of The Barden Contracts Group to provide a service to meet with the expectations of its customer:

• All our customers will be treated courteously at all times whether this is by all Barden Contracts Group personnel.
• All operatives will endeavor to work as cleanly, quietly and courteously as possible at all times.
• We will work with as little disruption to our customer as possible.
• All repairs will be undertaken within 7 days of initial contact.
• All emergency repairs will be carried out within 12 hours of being reported.
• We aim to have all works complete within a stated time scale.
• We aim to communicate with our customers any unforeseen problems as they happen, helping to keep the project on time.
• We will provide every customer with a courtesy call within 5 days of works being completed.
• All customer complaints or queries will be dealt with as quickly as possible and in strictest confidence.
• Complete satisfaction is paramount in helping provide an efficient service to our customer and we will always appreciate their constructive comments in order to maintain this